Dispatch & 911

Calling 9-1-1

Many people can be confused about calling 9-1-1 as opposed to the regular 10 digit telephone number to reach Police, Fire or Emergency Medical Services.

The Tarrant 9-1-1 Services District is funded by a fee which is attached to your telephone bill. This funding provides local Public Safety Answering Points or PSAPs. These PSAPs are at selected Police, Fire and Sheriff’s facilities and 9-1-1 is answered by the same communications personnel as the 10 digit telephone number. When a 9-1-1 call is received, the telephone number of the caller is displayed on the Communications Center computer screen. For telephones installed at a residence or business, the name and address is also displayed. 

Dispatchers at their desks

Communications personnel will verify this information and ask you to state your emergency. Cell phone callers will be asked for a location and nature of the emergency as well as your identifying information.

Accurate information is essential in dispatching the correct and appropriate assistance.

Since 9-1-1 calls receive priority, please use this service only in emergency situations. Call 817-444-3221 for non-emergencies such as asking questions or speaking with a police or fire employee.

For additional information and to see how 9-1-1 can work for you, go to the Public Education / Awareness website.